SAFEline: 24-hour hotline and online chat


The decision to reach out is the first step in seeking help with sexual or domestic violence, child abuse, human trafficking, or parenting support.

The confidential SAFEline is available 24/7 at 512.267.SAFE (7233). Online chat is currently available from 12:30 p.m. to midnight Monday through Friday and 10 a.m. to 8 p.m. Saturday and Sunday. The online chat service can be accessed by clicking this link.

Through SAFEline and online chat, we can:

  • Offer a safe space where you can talk about your concerns with someone who cares and won’t judge
  • Assist you in determining if you or a loved one is being abused verbally, emotionally, or physically
  • Help you build a safety plan so you can find ways to be safe and be prepared to leave when the time is right
  • Find emergency shelter, whether it is with us or another agency
  • Give you access to support services so you can begin to heal from the trauma of rape, sexual abuse, domestic violence, child abuse, or human trafficking
  • Provide information about and connection to all SAFE services and local resources

Call by phone

SAFEline crisis intervention specialists are trained to handle calls from survivors, families, and allies who need support with situations of sexual abuse, domestic violence, child abuse, and human trafficking.

If you are in a safe space to make a phone call, the free, confidential SAFEline can be reached at 512.267.SAFE (7233), or toll free at 1-877-384-9891

SAFEline features a relay/VRS for the Deaf community, Spanish-speaking advocates, and can use interpretation services to respond to callers who speak other languages.

You can call 24 hours a day, seven days a week.

Chat online

For those who are unable to safely talk on the phone or who prefer to communicate digitally, SAFE now offers a free, live chat service that can be accessed from a computer or mobile phone.

Chat is available online from 12:30 p.m. to midnight Monday through Friday and from 10 a.m. to 8 p.m. Saturday and Sunday.

Chat line advocates are trained to communicate in Spanish and English.

The chat line is for anyone affected by domestic violence, sexual assault, child abuse, human trafficking, or those in need of parenting support.

Additionally, SAFE hopes the chat line will help reach youth, who do not frequently contact SAFEline for support by phone.

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