What To Expect When You Contact SAFEline
The decision to reach out is the first step in seeking help with sexual or domestic violence, child abuse, human trafficking, or parenting support. The call is completely free of charge, and you can provide as much, or as little, information about yourself as you like — you can even call anonymously. When you reach out, our SAFEline advocates can:
- Offer a safe space where you can talk about your concerns with someone who cares and won’t judge
- Assist you in determining if you or a loved one is being abused verbally, emotionally or physically
- Help you build a safety plan so you can find ways to be safe and prepared to leave if/when the time is right
- Make referrals for shelter, either with SAFE or another agency if we are full
- Provide family and friends with the resources they need to support the survivor
- Give you access to support services so you can begin to heal from the trauma of rape, sexual abuse, domestic violence, child abuse, or human trafficking
- Provide information about and connection to all SAFE services and local resources
*Due to the number of contacts we receive, we have been experiencing occasional dropped or misdirected calls. If that occurs, we ask that you please call or text or chat our SAFEline again. We are here to help and are grateful for your patience.
SAFEline crisis intervention specialists are trained to handle calls from survivors, families, and allies who need support with situations of sexual abuse, sexual harassment, domestic violence, child abuse, and human trafficking. Our specialists can also provide tips on healthy relationships and parenting.
SAFEline features a relay/VRS for the Deaf, Hard of Hearing, and DeafBlind community, advocates speak Spanish, and our staff can use interpretation services to respond to callers who speak other languages.
Walk-In Support at SAFE
Not safe to call/chat?
SAFEline advocates are available to provide up to 30 minutes of face-to-face support at 1515 Grove Blvd, Building A, during walk-in hours from 8 a.m.–4 p.m. Monday through Friday. For more information, call 512-267-7233 or visit www.safeaustin.org/chat.
What you should know before visiting us:
What we can offer
- Crisis intervention and emotional support
- Safety planning
- Resource referrals and information to SAFE and other community resources
- Address Confidentiality Program paperwork
- Information about laws related to lease termination for survivors of sexual and domestic violence
What we can’t offer
- Immediate shelter
- Financial assistance
- Case Management
- A counseling session
- Basic need items (food, clothing, etc)
- Bus pass or taxi voucher
- Legal Advice
What to expect
Walk-in support is available on a first come, first serve basis and may be a wait time based on staff availability to provide these services.
If you take notes or get a brochure, keep those things private. Think about asking a friend or relative to keep them for you.
Make or get copies of important papers to keep safe: IDs, birth certificates, legal documents, etc.
Quick Escape Button
Click the “Leave site” button. Any time you use this website and need fast privacy, clicking the “quick escape” button will take you to the Google website.
Use your smart phone carefully by disabling or not using any program that may allow people to find you (i.e., GPS, Wi-Fi, and even social media). You could even consider getting a second, pre-paid phone to use while you are safety planning. Don’t forget how easy it is for someone to pick up your phone and hit re-dial, look at the call log or even track down a detailed phone bill.
Use a safe computer (i.e., a computer at the library or of a friend, one where you know no monitoring software is installed), so that no one can look over your shoulder, or even get into your computer and see what websites you visit or read your email, even if you delete your browser history and delete files.